Privacy request
You can request deletion inside the client portal or by email, even if you can no longer access the app. Last updated: 2 October 2026.
In the app, open Client Area > Settings > Privacy and account deletion and select "Request deletion". Alternatively, email visionsiteapp@gmail.com from the address associated with the account and use the subject "Account and data deletion request".
Include your name, email address, business or project name, and whether you want the client account deleted, project files deleted, payment receipt uploads deleted, or all eligible personal data deleted.
Eligible account access records, contact details, Vision Ticket messages, uploaded project files, quote request details and support messages can be deleted or anonymized after identity verification.
Some records may need to be retained for accounting, legal obligations, service history, security, fraud prevention, dispute handling or tax compliance. Any retained data is limited to what is required.
Requests are handled without undue delay and within the period required by applicable data-protection law. If identity or scope must be clarified, Vision Site App Studio will reply to the account email. Once completed, the account can no longer be used and deletion cannot necessarily be reversed.
Email: visionsiteapp@gmail.com